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Terms and Conditions


These terms, conditions and any associated information contained within our electronic web site or any other brochure or other document may form or be part of a contract between you, the client, and us, the service provider. However, no contract shall exist until a written confirmation has been received with deposit or full payment, as applicable, and a confirmation invoice issued by us.


Deposits

Please check for availability and prices before booking.

We require a non refundable 25% deposit per booking within 5 days of the provisional booking in order to secure your reservation. If your deposit payment is not received within these 5 days then the holiday may be offered to other interested parties. Upon receiving your deposit we will send confirmation of your reservation, a booking reference and information about your holiday. In the case of parties or groups comprising more than one individual, the client who pays for the booking will be liable for all persons in the party, both in terms of payments and ensuring compliance with these terms and conditions. If the booking date is less than 8 weeks before the holiday then the full payment is required at the time of booking.

A security deposit is no longer required.


Payments

Full payment must be received no later than 8 weeks prior to your arrival. If full payment is not received by the due date, the booking may be treated as a cancellation and any deposit paid may be forfeited. Bookings made within 8 weeks of your arrival date must be paid in full at the time of booking. All payments to be made in Euros to our Greek bank account.

Payments should be made in Euro by Electronic bank transfer.


Cleaning and Maintenance

Cleaning is kept to once a week to maintain your privacy, however if you require additional cleaning and linen changes, this can be organised for a small local charge. This is not applicable to long-term lets.

Pool Maintenance will be carried our 3 times per week. The staff are polite and helpful and works are carried out in a way to minimise disruption.

Garden maintenance will be carried out once a week.


Amendments by the Client

If you wish to change any details of your booking you must inform us as soon as possible and confirm the details in writing (an acknowledged e-mail is sufficient). If we are able to accept the change* we will charge an amendment fee of £25 per person for each booking change. However, any changes made within 60 days of arrival may be treated as a cancellation and cancellation charges will apply as shown. If the change is to increase the number of persons booked no amendment fee or cancellation charge will apply. A change of name for arrangements exactly as booked does not constitute an amendment. *We cannot guarantee that it will be possible to change dates within six weeks of your arrival, in which case the below listed schedule of charges may apply. We will however make every effort to accommodate your changes.

Cancellation by the Client

Cancellation shall take effect only when we receive written notification from the person signing the booking form. In all cases of cancellation the deposit and any amendment charges will be forfeited. The following cancellation fees, expressed as a percentage of the total accommodation costs, will become immediately payable to us.

Notification given / Cancellation charge

More than 8 weeks / Deposit 
Within 8 weeks / 40%
Within 6 weeks  / 60%
Within 4 weeks / 80%
Within 2 weeks / 100%


Alterations by Us

Arrangements for holidays and long-term lets are made many months in advance, and changes can occur. We reserve the right to alter our details before and after any booking has been confirmed. Most of these changes are minor and in all cases we will advise you at the earliest possible date. If a significant change becomes necessary you will have the choice of accepting the change in arrangements or canceling your holiday and receiving a prompt and full refund. However, we cannot be liable for other costs that you may have incurred in relation to your holiday.



Limit of liability

We regret that we cannot accept liability or offer any compensation if we are forced to cancel, curtail or in any way change your stay or if the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to ‘force majeure’. Such circumstances shall include, but are not limited to, war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, adverse weather conditions and similar events beyond our control.


Client Liability

We and our employees shall be entitled to recover from the client the cost (estimated if not precisely known) of any damage caused by the client. The client undertakes to behave in such a manner as to not cause distress, damage, danger or injury to neighbours or employees and to behave in such a manner so as not to spoil the enjoyment of others in the surrounding area. The stay of any client in breach of this clause shall be terminated forthwith and we shall have no further contractual obligations towards him or her. As such, the breach of this clause by any one client may cause us to demand immediate vacating of the accommodation by every client on the booking form.



Villa Petalutha Liability

We accept responsibility for ensuring that the accommodation you book with us is supplied as described and that the services offered reach a reasonable standard. In the case of loss and /or damage to personal possessions (including money), we have no liability as you are assumed to have taken out the appropriate insurance cover before traveling. We carry appropriate liability insurance for the operation of our business.


Arrival and Departure

In general, the Villa is available from 16:00 hours on the day of your arrival. We ask that you vacate by 10:00 hours on the day of your departure.


Accuracy

The information published either electronically or within any brochure or document, is correct to the best of our knowledge at the time it was published. Villa plans and resort maps should only be used as an indication of layout. Furniture and room arrangements are subject to change.


Complaints

Should a problem arise during your holiday please inform a member of staff as soon as possible. We will make every effort to amend the problem. We are sorry that any complaint made after your departure will usually be difficult or impossible to rectify.


Exclusions

Your booking price does not include:
Flights
Car hire
Holiday insurance
Transfers to and from airports.
The cost of flights and other travel arrangements
Room supplement for reduced occupancy
The handling fee, if payment for your holiday is by PayPal
Banking charges associated with making payments to our account.
Beach Towels are not provided and bath towels are not to be used outside the Villa.
Pets: For the comfort of all our guests and for safety reasons pets are not allowed.


Passports

It is your responsibility to ensure that you are in possession of all necessary travel and health documents prior to departure from your home country. All costs incurred in obtaining such documentation must be paid by you. We regret we will not accept any liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation. If you or any member of your party is not a British citizen, or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country (ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.


Non-smoking Villa

For the comfort of all our guests and for safety reasons Villa Petalutha is a non-smoking Villa. Ashtrays are provided for those wishing to smoke outside. Any breach of this clause shall be regarded as a material breach and may result in the client being removed from the Villa.


Insurance

We will not be responsible for meeting any sums which should have been covered by insurance in the case of repatriation or medical expenses incurred by you.


VAT

Our prices include VAT and local taxes. We are a registered Greek business, BORTHWICK MARK of MALCOLM, VAT No EL150856380 Tax Office of Rhodes 754.


Privacy Policy

Villa Petalutha respects the privacy of users of this website and anyone who contacts us or fills in our enquiry/contact form. Please review the following Privacy Statement to understand what information is being collected and how it will be used. Villa Petalutha will not make information collected available to any outside parties, with the exception of Lindos Destiny Property Management who mangae our bookings and Chandler Maintenance who maintain the villa. All information gathered will be obtained only through your knowledge and consent.

In the following privacy statement, "we", "us" and "our" will refer to Villa Petalutha. "You" and "your" will refer to you as a user and visitor to www.rhodesvilla.holiday.   Lindos Destiny and Chandler Maintenance will be referred to as “Property Management agency”.


What Do We Collect?

Our web site uses a contact forms that our customers can use to request information, availability, pricing and making bookings. From this forms, we collect the following information:

Visitors' contact information:
Title
Name
e-mail address
Phone numbers 


If you complete the enquiry/contact form, or send us an email we will use the personal information you submit to provide the information you have asked for or we believe will be of interest to you. If you have asked us to contact you with advice or information, we will use this personal information to contact you using the method (if any) that you have specified.



How Secure is the Information We Collect?

We take all reasonable steps to protect your information to prevent the loss, misuse and alteration of the information under our control. If you wish for us to delete your personal information from our records please contact us and we will make all reasonable efforts to do so.



How Do We Use This Information?

Contact Information: When you begin business with us, you will need to provide specific information for contact reasons. This information will be used only by us and will not available to any outside sources, with the exception of the Property Management agency. The Property management agent will generally require Name, arrival time and flight details only for guests how have booked with us.

Contacts via email you can expect to receive from us includes information required in order to complete your villa booking, villa booking confirmation, information requests about Rhodes and the holiday, and responses to any queries you send to us. Your email address is used when you e-mail us with questions or comments, and when you submit a "Contact" form,  NO third parties will acquire your email address.

IP addresses: We do not track the IP addresses of our web site visitors for any other than internal statistical purposes. We have no means of associating Contact Information that you submit via "Contact" forms with the IP address of your computer.

Newsletter & Special Offers: From time to time we may contact customers who have used the contact form with news on the villa and special offers. If a customer wishes to unsubscribe to our newsletter, please email us via info@rhodesvilla.holiday.

Cookies: We do not use tracking cookies on the site. We may collect other information, such as the type of browser, country or the domain name of the website or the advertisement from which you linked to the website. This can help us understand the requirements of users of the website, and assist us in improving our online service.

Linked Sites: This site contains links to external websites. We are not responsible for the privacy practices or the content of these Web sites.

Linking to Our Site: You may create a link to our website; however making a link with any alteration of our website's contents is restricted. You may NOT reproduce or reformat the files, pages, images, information and/or materials from this site, unless expressed written permission has been obtained from us in advance. Under NO circumstance shall any direct links to images be made. You will immediately remove any links to our site if, for any reason, we request that you do so.



Acceptance

Your use of our web site consents your agreement with this privacy statement. If you do not agree to this policy then please do not use this web site.

We reserve the right to change this policy at any time by posting changes on this page. Your continued use of this website will signify your acceptance of those changes.

If you have any questions regarding this Privacy Statement, please contact us

A Greek Registered Business.

VAT No EL150856380, Tax Office of Rhodes 754  

Licenced by the Greek Ministry of Tourism

Licence No. MHTE 1476K10000462001

Mobirise

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